Terms & Conditions
About us
Terms & Conditions — Cramer Custom Construction
1. General
By booking a consultation or project with Cramer Custom Construction (“CCC”), you agree to the following terms and conditions. CCC is a family-owned and operated residential contracting business serving Summit County, Ohio, and surrounding areas. All communication, estimates, and work performed are conducted in accordance with the terms below.
2. Consultations
Consultations are by appointment only and may include an on-site visit, phone consultation, or virtual meeting.
A consultation fee may apply depending on the project type and location. This fee will be credited toward your project total if you move forward with CCC.
Cancellations or rescheduling must be made at least 24 hours in advance to avoid forfeiting the consultation fee.
3. Estimates & Project Proposals
All estimates are valid for 30 days from the date issued.
Pricing is based on materials, labor, and scope at the time of estimate.
Any changes made after estimate approval will require a written change order and may affect cost and timeline.
Estimates are not guaranteed until signed and deposit payment is received.
4. Scheduling
Project start dates are scheduled only after a signed agreement and required deposit are received.
All scheduling is subject to weather conditions, material availability, and completion of prior projects.
CCC will communicate any delays or changes to the schedule as soon as possible.
5. Payments
A deposit is required to secure project scheduling. Deposit amounts vary by project type.
Remaining balances are due according to the payment schedule outlined in your agreement.
Accepted payment methods include cash, check, or approved electronic payment.
Late payments may result in a pause of work and/or additional fees.
6. Cancellations & Refunds
Cancellations made more than 7 days before the scheduled start date will receive a full deposit refund.
Cancellations made within 7 days of the scheduled start date may result in forfeiture of the deposit to cover lost time and materials.
CCC reserves the right to cancel or reschedule any project due to unforeseen circumstances, weather conditions, or safety concerns.
7. Worksite Access & Safety
Clients must provide reasonable access to the property and work area during scheduled work hours.
Work areas should be cleared of personal items, pets, and obstructions before work begins.
For safety reasons, clients and children should remain clear of active work zones.
CCC follows all OSHA-aligned safety practices and maintains a clean, organized work area.
8. Scope of Work
CCC provides residential construction, remodeling, and carpentry services.
We do not perform roofing, HVAC, electrical, plumbing, masonry, or foundation repair work beyond fixture swaps or light repairs.
Any additional work outside of the agreed-upon scope requires written approval and may incur extra charges.
9. Materials & Product Selection
Clients are responsible for final material selections unless otherwise stated.
CCC is not liable for delays caused by supplier shortages or discontinued materials.
Any materials provided by the client must meet industry standards and be approved before installation.
10. Warranty
CCC provides a 1-year craftsmanship warranty on labor from the date of project completion.
Material warranties are provided by the manufacturer when applicable.
The warranty does not cover damage from misuse, neglect, or natural wear and tear.
11. Liability
CCC maintains proper business insurance coverage but is not responsible for pre-existing structural issues or hidden damage discovered during the project.
Any unforeseen issues will be discussed with the client and may require additional work or cost.
12. Communication
Clients will receive ongoing updates regarding scheduling, materials, and progress.
All communication should be directed through CCC’s primary contact (Cayden Cramer).
CCC values transparency and aims to provide honest, consistent communication throughout every project.
13. Acceptance of Terms
By booking a consultation, estimate, or project with Cramer Custom Construction, the client acknowledges that they have read, understood, and agreed to these terms and conditions.